Client Service Officer Job at Stanbic IBTC - Career Opportunity in Nigeria
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487 Days Ago
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Vacancy title:
Client Service Officer

[ Type: FULL TIME , Industry: Banking , Category: Accounting & Finance ]

Jobs at:

Stanbic IBTC

Deadline of this Job:
13 August 2021  

Duty Station:
Within Nigeria , Lagos , West Africa

Summary
Date Posted: Wednesday, July 28, 2021 , Base Salary: Not Disclosed


JOB DETAILS:

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
Read more about this company

Client Service Officer

Location Lagos
Job Field Banking
Job Sector: Banking

Job Purpose
To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:
• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:
• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:
• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:
• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:
• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:
• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience
• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

 

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Job application procedure

Send your application to
Location: Lagos Mainland, Lagos Application Link
Location: Lagos Island, Lagos Application Link

Note: Never pay for any training, certificate, assessment, or testing to the recruiter.


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Job Info
Job Category: Accounting/ Finance jobs in Nigeria
Job Type: Full-time
Deadline of this Job: 13 August 2021
Duty Station: Lagos
Posted: 28-07-2021
No of Jobs: 1
Start Publishing: 28-07-2021
Stop Publishing (Put date of 2030): 28-07-2050
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