Customer Relations Manager Job at Ft9ja - Career Opportunity in Nigeria
639 Days Ago
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Vacancy title:
Customer Relations Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:


Deadline of this Job:
20 September 2021  

Duty Station:
Within Nigeria , Abuja , West Africa

Date Posted: Monday, September 06, 2021 , Base Salary: Not Disclosed


• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience2 - 2 years
• LocationAbuja
• Job FieldCustomer Care

Job Summary
FT9ja is looking for an experienced customer relationship manager with industry experience (Forex or Cryptocurrency) to be responsible for engaging with customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful in this role, you should possess excellent communication and interpersonal skills and have a good knowledge of the industry.
Minimum Qualification: Degree
Experience Length: 2 years
Industry Experience: Forex or Cryptocurrency

• Build and maintain profitable relationships with customers
• Receive phone calls and interact with customers visiting the office and online presence: social media, Emails, and Websites
• Resolve customer complaints quickly and efficiently
• Expand the customer base by upselling and cross-selling
• Understand customer needs and initiate actions to address these
• Know the industry, the competition, and strategize to stay ahead
• Educate customers and keeping them updated on the latest products to increase sales
• Help promote and maintain a positive company image
• Design, plan, and execute events working with the CEO, Marketing Managers, and external parties

Qualifications and Requirements:
• Second Class Upper 1st Degree in any relevant field
• Minimum of 1-year post-NYSC Experience
• Industry (forex or cryptocurrency) knowledge
• Good with math and numbers
• Proven track record of meeting and exceeding targets
• Experience tracking relevant KPIs (i.e. customer satisfaction)
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• A team player with leadership skills
• Tech and social media savvy

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree


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Job application procedure

Interested and qualified candidates should forward their CV to:  using the position as subject of email.

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Job Info
Job Category: Accounting/ Finance jobs in Nigeria
Job Type: Full-time
Deadline of this Job: 20 September 2021
Duty Station: Abuja
Posted: 06-09-2021
No of Jobs: 1
Start Publishing: 06-09-2021
Stop Publishing (Put date of 2030): 06-09-2058
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