Customer Relations Manager Job at Ft9ja - Career Opportunity in Nigeria

Vacancy title:
Customer Relations Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Ft9ja

Deadline of this Job:
20 September 2021  

Duty Station:
Within Nigeria , Abuja , West Africa

Summary
Date Posted: Monday, September 06, 2021 , Base Salary: Not Disclosed


JOB DETAILS:

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience2 - 2 years
• LocationAbuja
• Job FieldCustomer Care

Job Summary
FT9ja is looking for an experienced customer relationship manager with industry experience (Forex or Cryptocurrency) to be responsible for engaging with customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful in this role, you should possess excellent communication and interpersonal skills and have a good knowledge of the industry.
Minimum Qualification: Degree
Experience Length: 2 years
Industry Experience: Forex or Cryptocurrency

Responsibilities:
• Build and maintain profitable relationships with customers
• Receive phone calls and interact with customers visiting the office and online presence: social media, Emails, and Websites
• Resolve customer complaints quickly and efficiently
• Expand the customer base by upselling and cross-selling
• Understand customer needs and initiate actions to address these
• Know the industry, the competition, and strategize to stay ahead
• Educate customers and keeping them updated on the latest products to increase sales
• Help promote and maintain a positive company image
• Design, plan, and execute events working with the CEO, Marketing Managers, and external parties

Qualifications and Requirements:
• Second Class Upper 1st Degree in any relevant field
• Minimum of 1-year post-NYSC Experience
• Industry (forex or cryptocurrency) knowledge
• Good with math and numbers
• Proven track record of meeting and exceeding targets
• Experience tracking relevant KPIs (i.e. customer satisfaction)
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• A team player with leadership skills
• Tech and social media savvy


Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

 

{module 317}

Job application procedure

Interested and qualified candidates should forward their CV to: careersatft9ja@gmail.com  using the position as subject of email.


All Jobs

QUICK ALERT SUBSCRIPTION

{module 321}

Job Info
Job Category: Accounting/ Finance jobs in Nigeria
Job Type: Full-time
Deadline of this Job: 20 September 2021
Duty Station: Abuja
Posted: 06-09-2021
No of Jobs: 1
Start Publishing: 06-09-2021
Stop Publishing (Put date of 2030): 06-09-2058
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.