Summary
Date Posted: Friday, October 22, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
POS Business Analyst

Role Summary
• Effective support for the Flutterwave POS for all customers

What Your Day-to-Day Activities Will Be Like
• Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
• Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
• Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
• Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
• Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
• Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
• Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
• Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
• Understand all products and processes to ensure effective responses to customer complaints
• Give constant feedback to the team lead on assigned tasks and escalate as required
• Frequently update the FAQ list as required
• Demonstrate innovation and creativity in the execution of all duties

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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