Senior Analyst, ATM Support job at First Bank of Nigeria
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588 Days Ago
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Vacancy title:
Senior Analyst, ATM Support

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

First Bank of Nigeria

Deadline of this Job:
05 November 2021  

Duty Station:
Within Nigeria , Lagos , West Africa

Date Posted: Tuesday, October 26, 2021 , Base Salary: Not Disclosed

Job Description
• Perform daily operations to support Branches On ATM/POS Related Issues
• Monitor ATM Add-Ons to ensure that they are Up And Running
• Attend to incidents logged on the HP Service Manager application as relating to ATMs and POS
• Assist personnel transitions that may be needed to support the ATM/POS and/or process.
• Work with the CEs from ATM Vendors on the Quarterly Preventive Maintenance
• Generate and assist to resolve incidents affecting the optimal performance of an ATM
• Daily manage server applications for monitoring ATM uptime
• Daily manage servers for Ijournal and footages from ATMs
• Map ATM Till accounts to the ATMs on Finacle
• Monitor ATMs performance to ensure high availability uptime nationwide
• Train ATM Custodians nationwide on First Level Maintenance of the ATMs
• Evaluate and ensure the implementation of corrective measures to exceptions raised by the Control Functions of the Bank.
• Work with the PTSPs to increase POS availability
• Resolve support issues affecting the performance of a POS
• Generate report daily, weekly and monthly for management review on ATMs and POS
• Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed.
• Comply with the principles and policies in the information security hand book.

• Minimum of a First Degree or its equivalent in a Business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage.
• 3+ years of experience in an IT services/ operations function.

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree


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Job Info
Job Category: Accounting/ Finance jobs in Nigeria
Job Type: Full-time
Deadline of this Job: 05 November 2021  
Duty Station: Lagos
Posted: 26-10-2021
No of Jobs: 1
Start Publishing: 26-10-2021
Stop Publishing (Put date of 2030): 26-10-2030
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